Your privacy is not something we take lightly. This page clearly explains how raya999 collects, stores, uses, and protects your personal information — written in plain language you can understand, not convoluted legal jargon.
Raya999 collects various types of information to enable us to provide you with a secure, complete, and personalised service. This information is divided into two main categories:
Information You Provide Directly
Automatically Collected Information
The information we collect is used for specific and legitimate purposes. raya999 does not use your data for purposes unrelated to the provision of platform services.
| Purpose of Use | Information Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone number | Contract performance |
| Identity Verification (KYC) | MyKad, selfie, bank documents | Legal compliance |
| Payment Processing | Bank and e-wallet information | Contract performance |
| Fraud Prevention | IP, activity patterns, device data | Legitimate interest |
| Customer Support | All relevant information | Contract performance |
| Marketing Communications | Email, phone number | Your consent |
We will not use your data for third-party marketing without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.
Raya999 uses secure data storage infrastructure with multiple layers of protection to ensure your information cannot be accessed by unauthorised parties.
Security Technologies Used
Data Retention Period
Raya999 retains your personal data for as long as your account is active or as long as necessary to comply with legal obligations. After account closure, data required for legal compliance may be retained for an additional period in accordance with Malaysian PDPA requirements. Data that is no longer needed will be securely deleted.
Raya999 does not sell, rent, or lend your personal information to any third party for their marketing purposes. However, there are limited situations where data may be shared:
Raya999 uses cookies and similar tracking technologies to enhance your experience on the platform and enable certain features to function properly. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Note: cookies do not store your financial information or passwords.
In the context of online platform operations, your data may be processed or stored on servers located outside Malaysia. raya999 ensures that any cross-border data transfers are carried out with safeguards equivalent to or exceeding Malaysia's PDPA requirements.
We enforce contractual agreements ensuring that data recipients outside Malaysia meet the required data protection standards. In all circumstances, your information remains protected by encryption and strict access controls, regardless of where it is physically stored.
As a raya999 member, you have rights protected under Malaysia's Personal Data Protection Act 2010. raya999 is committed to facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you.
If your data is inaccurate or outdated, you may request that we correct it.
You may request the deletion of your data subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another party.
Under certain circumstances, you may request that we restrict the processing of your data.
To exercise any of the above rights, contact raya999 customer support via live chat in your account. We will process your request within 30 days of receipt, in accordance with PDPA requirements.
Raya999 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.
If we find that information from a minor has been collected without consent, we will take immediate steps to delete that information and close the account in question. Our KYC process includes age verification as part of these protective measures.
The raya999 platform may contain references or links to third-party websites or services, such as game providers or payment providers. This Privacy Policy does not apply to those third-party websites or services.
Raya999 is not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policy of any third-party website or service you visit or use through our platform. Each platform has its own privacy policy, which may differ from ours.
Raya999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legislative updates, or service improvements. Any material changes to this policy will be communicated to you via:
Your continued use of the raya999 platform after any amendments take effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, there are several ways to reach the raya999 team:
Every bit of data moving between your device and raya999 servers is protected by the same industry-grade encryption used by leading banking institutions.
Sensitive information such as ID numbers and bank account details is stored in encrypted form. Internal staff cannot access your full data without authorization.
Our KYC process is not just for legal compliance — it also protects you from others who may attempt to access or use your account without authorization.
Every access to member data by raya999 staff is recorded in an immutable audit log. This ensures there is no misuse of data from within the organization.
Raya999 operates fully within the framework of the Personal Data Protection Act 2010, ensuring your rights as a Malaysian user are protected under local law.
Raya999 has never and will never sell members' personal information to third parties for marketing purposes. Your data belongs to you — we are merely its custodian.
With industry-grade data protection and a transparent privacy policy, you can enjoy your experience at raya999 with full confidence that your information is always secure.